Stop wasting hours troubleshooting or dealing with unreliable support. With over two decades of local experience, including nine years as an IT Specialist managing enterprise-grade infrastructure, we bring a level of expertise to your home or small business that far surpasses standard repair services. We don’t just fix problems; we provide strategic solutions, reliable maintenance, and preventative planning to ensure your technology never slows you down.
Our support and consultation services are designed to give you peace of mind and maximize your system’s longevity and security.
Need a plan for your home office or small business network? We provide expert guidance on hardware purchases, network infrastructure (especially UniFi systems), software licensing, backup strategies, and long-term upgrade paths. We ensure your technology investment is smart, scalable, and secure.
Technology requires regular check-ups. We offer proactive services including system cleanup, security updates, performance optimization, and regular hardware health monitoring. Preventative maintenance drastically reduces unexpected downtime and extends the life of your equipment.
We begin with a clear discussion to understand your IT challenge, project goals, or performance issues. For repairs, we perform thorough diagnostics to pinpoint the root cause—not just the symptom—ensuring a lasting solution.
You receive a transparent plan and an itemized quote. Whether it's a strategic upgrade path, a new network design, or a complex repair, we explain the process in simple terms, allowing you to approve the work with confidence.
Leveraging our enterprise-grade expertise, we execute the plan, whether that's deploying a new UniFi network, implementing backup solutions, or repairing a failing component. All work is rigorously tested for stability and performance.
We don't just finish the job; we empower you with the knowledge needed to maintain your system. We also schedule a follow-up check-in to ensure your new setup or repair is performing flawlessly over time.
Our goal is to provide reliable, strategic IT help that goes beyond simple fixes. This section answers common questions about our rates, service model, and commitment to local support.
Our services are billed at a professional hourly rate (or on a fixed-price quote for clearly defined projects like network setup). We track time diligently and provide an estimated range before we start. This ensures you only pay for the expert time invested in solving your specific challenge.
Repair is focused on fixing current issues (e.g., hardware replacement, virus removal, troubleshooting). Consultation is strategic, helping you plan for the future (e.g., IT budgeting, choosing new business hardware, designing your UniFi network infrastructure, or creating a backup strategy).
Yes. We prioritize local service and can schedule on-site visits for issues that require physical access, such as complex networking setup, critical diagnostics, or system installation.
We offer customized maintenance packages designed to keep your systems running optimally and securely. These plans typically include scheduled system cleanup, security patch management, performance checks, and priority support access to drastically reduce unexpected downtime.
Copyright © 2026 Totten Computers. All Rights Reserved. | Designed with ❤️ in South Bend. | Hosted by HostArmada
